How we handle your data

Who we are

The Quiet Cape Concierge (www.thequietcape.com) is a private travel concierge service for the Western Cape of South Africa.

The Quiet Cape Concierge
Email: info@thequietcape.com
Contact: Online enquiry form

What personal data we collect

We collect personal data when you submit our travel or partner enquiry form. Depending on what you choose to share, this includes:

• Contact details: Name, email address, optional phone/WhatsApp number, and preferred contact method
• Trip scoping details: Approximate travel dates, date flexibility, party size, selected sample journey or service, destinations of interest, transport needs, travel interests, existing bookings, optional indicative budget band, and your message
• Partner details (for accommodation/operator enquiries): Property or business name, location, website link, capacity, and message
• Enquiry source: The website origin and page path from which you submit the form. We exclude URL query parameters and fragments. We do not include campaign tags, advertising click identifiers, your referrer or browser user agent in the enquiry payload.

We do not collect payment card details on this website, and we do not request sensitive identity or health information through the initial enquiry form.

How we use your data

We use the information you submit solely to:

• Respond personally to your travel or partnership enquiry
• Prepare a tailored Western Cape itinerary proposal and quotation
• Check availability and coordinate reservations with accommodation hosts, activity providers, and vetted transport operators where you ask us to do so

We keep operational trip communication separate from marketing. We never sell or rent your personal data to third parties.

Where your data is processed

• Vercel (website hosting) — Hosts the static website and processes standard technical server access logs.
• n8n (enquiry workflow automation) — Receives your form submission via encrypted HTTPS webhook to format and deliver our team notification and your acknowledgement email.
• Email & Trip Coordination Records — Delivered to our business inbox and internal enquiry pipeline so we can track follow-ups and manage your itinerary.

Data retention & your rights (POPIA & GDPR)

We retain enquiry records for as long as needed to respond to your enquiry, coordinate your trip, and meet legal or accounting obligations.

Under South Africa's Protection of Personal Information Act (POPIA) and, for UK/European visitors, the GDPR, you have the right to request access to, correction of, or deletion of your personal data, or to object to processing. To exercise these rights, email info@thequietcape.com or use our contact form.

Cookies & session storage

This website does not currently use Google Analytics or Google Ads tracking. Campaign attribution storage is disabled. On page load, we remove campaign information previously stored by this website under tqc_utm and tqc_landing_url where browser access permits. Any future non-essential analytics or advertising tracking will require an appropriate choice before it is enabled.